Frequently Asked Questions (FAQ)

Why is only one payment type available?

Depending on the currency used and payment type (Invoice Payment, Auto-Pay, Pay on Account), CREDIT CARD or ACH options are hidden when unavailable.

For example:

- if you pay in CAD, and the connected payment provider supports bank transfers only in USD, the bank transfer (ACH) option will be invisible to your instance

if the connected payment provider does not process credit card payments, you will see only "ACH" option,


Also, when any payment option (Credit Card or ACH) is paused (disabled), the Customer is not able to see it when trying to make a payment. If both credit card and ACH are paused, the Customer does not have the "Pay" option at all.

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