Frequently Asked Questions (FAQ)

Why are not my contacts updated in YayPay after I change them?

By default, YayPay is considering the ERP system as a system of records for contacts. So if you've updated a contact in YayPay, but different information arrives from ERP, this contact information will be overwritten.


This is also related to the “Billing Contact” flag - if you set it and then see that it disappears, it means that it is replaced by the value from ERP.


However, there’s an option to use YayPay as a system of record for contacts.

To enable this, select an option Use YayPay as the system of record for contacts on the Settings > Business page. 
Note, that once this option is selected, all the changes made to contacts in ERP will be ignored and the ones in YayPay will be used instead. 

Can't find what you need?

Contact our support team support@yaypay.com for help.