Communications Page

• Automated labeling powered by machine learning to determine the type of inquiry and predictive actions

• Formatting options within the email body

• Contact selection for the cc field

• Ability to include attachments in replies

• Ability to utilize email templates in replies

• Enhanced filtering and global text search

• Validations to prevent including dynamic tags with empty data

Rules Engine

• New event for x days after workflow assignment date to be used in internal escalation processes

*Release date August 17, 2019*