Note

• The Customer's currency balance column shows the amount/value from your ERP system in the original customer's currency.

• The Balance due column shows the balance in the main currency configured for the given YayPay instance (Settings | Business).
  Its value depends on the Use Calculated Customer Balance setting in Settings | Business:

  • If checked, the Balance due value is calculated within YayPay and it is based on all open documents obtained from the ERP, i.e. open invoices, credits, transactions, etc.

  • If unchecked and the customer's currency is the same as the main business-level currency, the Balance due value is taken from your ERP system as is.

Note 

• When Use calculated Customer balance is checked, the system recalculates the Statement page balance not only by simply applying the respective exchange rate but also by incorporating payments and adjustments.

• To display the TOTAL DUE amount in the customer's invoice currencies, check Statement - Show Total Due by the invoice currency and Use calculated Customer balance in Settings | Business.

• If your YayPay business utilizes both a primary and secondary payment provider and you want to link each saved payment account with a payment provider that can process transactions in the customer's currency, then follow the steps described in Configuring Payment Providers for Saved Payment Accounts.

Note

For the document-level currency (invoice currency) on the Statement page, the following also applies:

• The TOTAL DUE on Statement page is by default displayed in the customer-level currency.
  However, when you download a Statement page as a PDF file, the TOTAL DUE in the PDF file will be displayed in the business-level currency.

  
  

• When you send email reminders that include the Statement Balance dynamic tag, the customer's statement balance amount can be displayed in different currencies.

  By default, the statement balance amount will be displayed in the customer's own currency (customer-level currency).

  To display it in your business-level currency, check Use calculated Customer balance in Settings | Business.

  To display it in invoice currencies, check Customer Portal - Send StatementBalance tag by the invoice currency in Settings | Business.

  
  
  

Note

If you create a customer level custom condition (by selecting Customer from the Type combo box), then the customer-level currency will be utilized.

If you want to use the business-level currency instead, check Use Business currency for custom conditions in the Workflow Settings dialog. As a result, the amounts will be converted to the amount in the business-level currency. If unchecked, amounts will be in the customer-level / invoice-level currency (depending on the option selected from the Type combo box).

Additionally, if Switch to multicurrency daily exchange rates is checked in Settings | Business, then the balances of the multicurrency documents will be calculated using daily-updated exchange rates pulled from the service called OANDA (online broker service). If unchecked, document-level exchange rates pulled from your ERP system will be used instead.

Note

• Send StatementBalance tag by the invoice currency should be enabled simultaneously with Show Total Due by the invoice currency:
  
• StatementBalance and StatementBalance Multicurrency dynamic tags are modified when Show Total Due grouped by transaction currencies is enabled. In this case, Send StatementBalance tag by the invoice currency and Show Total Due by the invoice currency can be disabled.