There are a number of Business Settings within each instance of YayPay that you can configure & personalize your instance of YayPay.

You need to be a YayPay "Admin" user (i.e. have 'Administrator' access) in order to access these Settings in your instance of YayPay (user types can be found in Settings > User Management in YayPay).

Go to the Settings > Business page to review the core Business/General information of your YayPay instance:  

• Business Name - The Name of your instance that appears beside your YayPay Login Profile
• Subdomain - Configure a new subdomain for branding/payment security purposes. For more information, see the Adding a Subdomain‍ article.
• Country, State, City, Address Line 1 & 2, Zip Code, Business Phone - The Business Address/Phone contacts that appear in the Statement & Customer Portal pages
• Main AR Email - You can replace this email address to be the same as your designated ARMailbox configured under Settings > Email. Alternatively, this can be a different email address if you want YayPay: 
• To send General System notifications (e.g daily Payments Report, Log errors, etc) To use as a cc for all Outbound communications sent from YayPay
• Note: for setting up your AR Mailbox, refer to https://yaypay.helpjuice.com/communications/setting-up-outgoing-and-inbound-emails
• Timezone - Timezone of your main Business Office / Operating location
• Payment Plan Timezone - Timezone used for determining when to trigger auto payments set up on the Statement page or Customer Portal.
  YayPay checks every hour whether any business with configured auto payments has entered the due date (in the given time zone) defined for the given auto payment. If any payment is due, YayPay triggers the payment for the given business.
• Currency - the main Currency used across the whole YayPay instance provisioned also known as the home currency, which should align with the overall currency in your ERP for the Company (or Subsidiary). It is pulled from ERP (via CSV/API) with initial sync and cannot be edited in YP. Note: this is not the invoice currency for which there are multiple currencies depending on your billing/invoicing operations

Default Accounts

In the general section of the Business Settings, you can also find the fields for selecting the default accounts (for NetSuite users, also refer to Payment Integration to NetSuite)

• Default AR Account
• Default bank account for ACH
• Default bank account for CC

 Click "SAVE" to save your changes if you make changes to the above parameters.

Settings for different Pages & Functions

On the same Business Settings page, there are also a series of different checkbox settings that will alter or influence the behavior of different parts of the platform.

Email - Send email copies to this email

If enabled, the email address configured under "Main AR Email" (Settings > Business page) will be cc-ed on all Outbound communications sent from YayPay. 

Email - Disable all notifications to AR Email

If enabled, all internal notifications (disputes, notes, etc.) will not be delivered to the Main AR Email.

Email - Forward incoming emails to AR Manager

If enabled, all incoming emails synced from your AR Mailbox will be forwarded to the email address of the respective AR specialist assigned to the customer/account in YayPay.

Email - Create a To-Do when email from a customer is received

If enabled, when an email is received from a customer, a new task on the To-Do page will be automatically created, and also assigned to the AR Specialist if there is one assigned to the customer:

Email - Look at email body to associate emails to customers

If enabled, this option lets YayPay search emails not only by email addressees but also if they are in the body of the email. 

If the email address is a Customer contact, and it is also found in the body of an email thread, the incoming email will be assigned to the Customer.

Email - Search contacts by customer domain

If enabled, incoming emails read from the AR Mailbox into the application will be assigned to the Customer, based on the email address domain seen at the header level, i.e. @burnsindustries.com

This option will enable incoming emails sent by Non-contacts bearing the same domain to be assigned to the Customer, e.g. If Peter sends an email to the Customer (and your AR Mailbox is included), his emails will be assigned to the Customer in the platform because he has the same domain in his personal email address, ending with "@burnindustries.com". Peter is not listed in the CONTACTS section of the Statement page. 

This gives you broader visibility of others in your company who are engaging the Customer as you look at the Communications page for emails related to the Customer:

Email - Fetch all emails

If enabled, this option will fetch ALL emails from your AR Mailbox regardless of whether YayPay can link them to a customer record or not. 

By default, YayPay syncs / pulls all emails from the AR mailbox as part of matching the email address (in the email) with the email address of the customer contact in YayPay. This option overrides the default behavior.

Email - Add AR specialist to replies

If enabled, the email address of the assigned AR Specialist will be added as a cc in Email replies (whether the recipient chooses to Reply or Reply All).

The Outgoing emails sent from YayPay through your AR Mailbox (e.g. from your Workflow Actions) do not need to include the AR Rep for this option to work.

Email - Add sender to CC for replies

If enabled, the system adds the sender e-mail to the CC recipient field automatically 

Email - Add CS representative to replies

If enabled, the email address of the assigned Customer Success representative will be added as a cc in Email replies (whether the recipient chooses to Reply or Reply All).

Email - Do not throw exception "No recipients found" on send

No recipients found is the case when the recipient field is empty. It happens when the contact of your customer used for automatic reminders has no e-mail address.

By default, this kind of message is found in the Communications tab with the Error. When the setting is enabled, e-mails with this error will not attempt to be sent.  

Email - Set From name as Customer Success

If enabled, the email address (for the From field) will not be the one defined or configured in connecting to your AR Mailbox (i.e. in the Settings > Email page of YayPay). Instead, the email address will be the assigned Customer Success Rep. to the Customer in YayPay, when an email is sent for that Customer.

Email - Hide Non-billing contacts from Email Recipients 

If enabled, non-billing contacts emails and other emails related to non-billing contacts will be hidden from the Recipients field in the email reminders.

Email - Mark outgoing emails as 'read' 

By default, YayPay marks outgoing emails as 'unread' if they are sent:

• Using an external email client (not YayPay).
• From the same email address as the one you set up for outgoing emails in Yaypay using the From setting.

If enabled, this setting configures YayPay to mark such emails as 'read' automatically, saving you time doing that manually. 

Email Aging/Invoices/Statement Excel report to user 

If enabled, the Excel reports from three pages (Aging report, Invoices page, Statement page), whose generation for downloading is delayed for some reason (e.g. connection problems), will be sent to the user's email box. Note, that this setting applies only to delayed reports.

Email/To-Do Page - Show ERP id in customers list

If enabled, the dropdown to assign a customer to an e-mail in the Communications page contains ERP ids in the name.

If disabled, a customer still can be found by ERP id, but the ID is not visible in the name list. 

PDF Scrape - Scrape PDFs for last 3 days 

This setting should be used in the cases when you send invoice/credit memo PDFs via e-mail: particularly when PDFs are sent BEFORE the record is created in YayPay. The function allows YayPay system to trace the files and attach them to records when they are created (within 3 days). 

Customer Portal - Display credit limit

If enabled, the system will display a Credit limit on the Customer Portal page. Make sure you have Credit Limit information in your data.

Customer Portal - Do not allow customers to open or download invoices

If enabled - a customer won't be able to download an invoice PDF from the Customer Portal page.

Customer Portal - Allow a customer to edit contacts

If enabled - a customer has the opportunity to edit contacts on the customer portal. When contacts are edited, it will show up on the TODO page as a task assigned to the appropriate AR Specialist. 

Customer Portal - Allow to create contacts without confirmation

By default, when a customer edits or adds their contact there is a ToDo task created to confirm this action. If the setting is enabled, the adding or edition is automatically confirmed without creating a ToDo task. 

Customer Portal - Disable Billing contact notifications when add/edit contact request was declined 

This setting allows disabling billing contact notifications after the add/edit contact request was declined in the YayPay system but fulfilled in the ERP. 

Customer Portal - Turn off the ability to manage disputes

If enabled - a customer won't be able to open a dispute from the customer portal page.

Customer Portal - Turn off the ability to create promise to pays

If enabled - a customer won't be able to create a promise to pay from the customer portal page.

Customer Portal - Hide total balance

If enabled, the customer's total due and the number of invoices will not be visible on the Customer Portal.

Customer Portal - Show Total Due by the invoice currency

If enabled - Total Due on the Customer Portal page will be displayed in all currencies of the Open Invoices for the Customer, as well as in the home currency of the Business (your instance of YayPay has the main currency configured in the Settings > Business page). 

For example, if your home currency is USD, and your Customer has Open Invoices in GBP currency, the Total Due will be displayed in as many currencies as what the Customer has been billed/invoiced for.

Customer Portal - Send StatementBalance tag by the invoice currency

Customer Portal - Show Total Due grouped by transaction currencies

If enabled - Customer portal Total Due info is grouped by currency (also affects Statement balance and Statement multi-currency tag) 

Customer Portal - Display "Open credits"

If enabled, your customers will be able to see an additional menu, with information about not-allocated documents (payments, credit memo, etc.).

Customer Portal - Allow applying for open credits on payment transactions

If enabled, your Customer will be able to use the Open Credits to offset when making an Invoice Payment through their Customer Portal/Statement page. This option is applicable only when using YayPay for Payments. 

Customer Portal - Hide Payments History

If enabled, the payment history is no longer visible on the Customer Portal page. 

Customer Portal - Allow payment on account on Customer Portal

If enabled, there is a Pay on Account option in the payments tab on the Customer Portal. By default, this function is not available for your customers. 

Customer Statement PDF - include other adjustments to balances

If enabled, the Other Adjustments line item is displayed in the downloaded Customer Statements PDF.

This Customer Statement PDF can be downloaded from the Internal Statement Page or the external Customer Portal page (See Article link).

Customer Portal - Show AR Contacts

If enabled, the assigned AR specialist contact details will be displayed on the Customer Portal page. 

Customer Portal - Hide Download as PDF link

If enabled, the ability to download the Customer Statement PDF is not available on the Customer Portal. 

Customer Portal - Allow autopayment installment

If enabled, the autopayment option is available for your customers on the Customer Portal. 

Customer Portal - Hide Invoice creation date in Pay on date dropdown 

If enabled, the user cannot see the "invoice creation date" option in the "Pay on date" list during AUTO-PAY Total Due setup/edit.

Customer Portal - Hide Invoice load date in Pay on date dropdown

When enabled, the Invoice load date is hidden from the options in the Pay on date field. 

Customer Portal - Allow recurring payment installment 

If enabled, the recurring payment option is available for your customers on the Customer Portal. 

Customer Portal - Enable authentication

By default, YayPay sends a unique and secure link to the Customer Portal via email, providing direct access to the Customer Portal without the need for logging in.

However, if you require additional authentication, check the Customer Portal - Enable authentication check box in Settings | Business.

When the setting is enabled, customers must do the following when using the link for the first time to access the Portal page:

1. Enter the email address to which a security code will be sent. The entered email address must match to the email address where the original email reminder with the link was sent to, i.e. it will be the same email address that is listed in the CONTACTS section of the Statementpage.

   

2. Enter the received code from no-reply@yaypay.com).

   

3. Once authenticated on a device, YayPay will not prompt for additional confirmation within 30 minutes after closing the page, or until the new link is received.

For more details, see the Customer Portal - Enable authentication article to learn how this works with the customer contacts in YayPay.

Customer Portal - Allow Sales authentication

This setting allows all Sales/CS users‍ to access Customer Portals upon authentication without being listed as customer level contacts. It only works if the Customer Portal - enable authentication setting is also enabled.

Customer Portal - Send verification code from bizs email

When the Customer Portal - enable authentication setting is enabled, YayPay sends an email with a verification code to users who try to access their Customer Portal.

By default, the sender of that email is: YayPay <no-reply@yaypay.me>.

To personalize this email with your business logo, go to Settings | Business and upload your logo in the Logo panel.

The Customer Portal - Send verification code from bizs email setting helps you establish a more professional and personalized communication with your customers. When enabled, your Company or Corporate AR Mailbox connected to YayPay (and configured for outgoing emails) becomes the sender. To learn how to configure an AR Mailbox for outgoing emails, see the Setting up Outgoing and Inbound Emails‍ article.

Customer Portal - Hide Invoice Due Date

When this setting is enabled, your customers will not see the system's actual due date of the invoice on the Customer Portal.  

Customer Portal - Hide "Status" column on Closed Invoices tab

When enabled, the "Status" column of the Closed Invoices tab on the Customer Portal is hidden.

Statement - Show Sales Orders

This setting shows the Sales Orders tab on both the Statement and Customer Portal pages.

The tab displays all Sales Orders brought over from your ERP.

Customer Portal - Show all invoices for Invoice billing contact

If enabled, an invoice-level billing contact is able to view all the invoices of the customer. By default, an invoice-level billing contact can have access only to the invoices they are connected to

Customer Portal - Hide Business Address

By enabling the "Customer Portal - Hide Business Address" checkbox your business address (along with the "From" field) will be hidden on the Customer's Portal.

Customer Portal - Hide Contacts

When enabled, the block with the contacts list is hidden on the Customer's portal, so the customers will not see it.

Statement - Display Average Payment Time 

If enabled, APT is shown on a customer's Statement page.

Statement - Show Customer's ERP ID

If enabled, the Customer's ID synced from ERP is displayed on the Statement Page.

Customer Portal - Show Customer's ERP ID

If enabled, the Customer's ID synced from ERP is displayed on the Customer Portal.

Statement - Do not indicate unallocated payments

If enabled, the indication "Not allocated" is not shown on a Statement Page. 

Statement - Automatically activate "Parent level collections" option

If enabled, when the AR sync occurs for a customer with a parent/child relationship specified (either for "parent" or "child" company), the "Parent level collections" option automatically becomes active on the Statement page of the parent company.

Assign parent AR Specialist to children for ‘Parent-Level collections‘

When enabled, and the Parent-Level collections option is ON on the Statement page, the AR Specialist of the parent company is automatically assigned to its child companies.

Invoice - Hide disputed from open invoices table

If enabled, the disputed invoices will not be included in the Customer's Open Invoices table dynamic tag (used in Email templates and while sending reminders from Customer's Statement page).

Invoice - Hide Quantity and Rate

If enabled, the quantity and rate of the Invoice items will not be displayed on the Invoice page.

Invoice - Hide Memo/Notes

If enabled, Invoice Memo and Notes will no longer be displayed on the Invoice page. 

Invoice - Show line items with 0 amounts

If enabled, Invoice items with zero amounts will be displayed on the Invoice page. 

Invoice - Hide Customer Name

If enabled, the customer name will not be visible on the Invoice page.

Invoice - Hide Billing Person

If enabled, the customer billing contacts will not be displayed on the Invoice page.

Invoice - Hide Description

If enabled, the Invoice description will not be visible on the Invoice page. It is useful if the Invoice contains information on more than one sheet.

Invoice - Hide Phone Number

If enabled, YayPay hides the phone number of the assigned AR specialist.

Invoice - Use custom Invoice Template

If enabled, YayPay will use the custom Invoice Template for ALL Invoices in YayPay. The new custom Invoice Template file uploaded supersedes and replaces the display of your ERP invoice Template/PDFs brought into the platform.

This custom Invoice Template will also be the version attached in your Workflow Email Reminders, downloaded from YayPay via the Internal Statement/Invoice Page or the Customer Portal, etc

For Option #4, approach YayPay Support or your YayPay Rep to review your requirements if you decide on this option to design and create a customized Invoice Template/PDF.

Invoice - Complete all related ToDos if fully paid

If enabled, the system traces the invoice - todo item connection and if an invoice changes its status to "Paid", all the to-do items on the invoice level for this invoice are moved to Completed. 

Invoice - Close related Dispute if fully paid

If enabled, and an invoice changes its status to "Paid", all the disputes opened for this invoice become resolved with a default resolution code. 

Invoice page - Embed invoice PDF

If enabled, YayPay will embed and display the PDF on the Invoice View page, in case an invoice has one. 

Invoices page - Show negative days count

By default, the Age column on Invoice Page doesn't represent negative days for invoices with a future due date. If the checkbox is enabled, the Age column represents a negative number of days for the invoices.

Invoice Report - Add invoice total and balance in biz's currency

If this setting is selected, 3 new columns will be included in the Invoice page Export to Excel report:

1. Business Currency - business-wide home currency
2. Due in Business Currency - Invoice due (unpaid portion) in the Business currency, calculated based on the document exchange rate set in ERP
3. Total in Business Currency - The invoice total amount in the Business currency, calculated based on the document exchange rate set in ERP

After you export the results from the Invoice menu, look at the excel file for the additional 3 columns included and compare the results with the default shown under the columns - Invoice currency, Invoice Amount Due, and Invoice Total Amount columns

Aging report & Invoices report Excel - Show last notes added

After selecting this checkbox, the "Export to Excel" (Details) button downloads the file with additional columns: "Last note on invoice level" and "Last note on inv creation date" - date of the last note creation.

Aging report & Invoices page - Show only assigned accounts to AR Managers

By default, an AR Specialist can see all accounts on the Aging Report page. If this checkbox is selected - AR Specialists will only be able to see accounts assigned to them.

Use YayPay as the system of record for Parent/Child relationships 

If enabled, any Parent/Child relationship-related changes within the YayPay system are considered only and saved. No data from ERP is pulled in this case.

Use YayPay as the system of record for contacts

If this option is enabled, YayPay becomes the System of Record for contacts and all contact changes originating from your ERP will be ignored when YayPay syncs with your ERP (or if contacts are pushed from your ERP through API or CSV file imports).

By default, YayPay considers your ERP system as a System of Records for contacts (i.e. the contact changes that you make will in the ERP update YayPay). 

So without this option enabled, if you attempted to update a contact directly in YayPay (without updating your ERP), your latest changes to the contact information can or will be overwritten by the state of the information for the same contact coming from your ERP at the next sync.

For example, if you updated a contact in YayPay directly to be a “Billing Contact” (i.e. you checked the Billing Contact checkbox/flag within the contact record) and see that it becomes a non-Billing Contact later, it means that YayPay is not the System of Record as it is still taking information from your ERP to replace what is in YayPay.

Use YayPay as the system of record for DUNS numbers

If enabled, any DUNS number changes within the YayPay system are considered only and saved. No data from ERP is pulled in this case. 

Use YayPay as the system of record for Credit Limits

If enabled, any Credit Limit changes within the YayPay system are considered only and saved. No data from ERP is pulled in this case. 

Use YayPay as the system of record for invoice level billing contacts

If enabled, any changes in invoice-level billing contacts within the YayPay system are considered only and saved. All changes in invoice-level billing contacts originating from your ERP will be ignored during the sync process (or if contacts are pushed from your ERP through API or CSV file imports). 

Dashboard - Calculate DSO based on invoice due date

Days sales outstanding (DSO), by default, are calculated based on an invoice creation date. If this checkbox is selected - DSO calculation logic will be based on the invoice due date.

Dashboard - Calculate APT based on invoice due date

If this is enabled, the Dashboard's average payment time (APT) chart data will be calculated based on the invoice due date instead of the invoice creation date.

Dashboard - Hide-Open Invoices chart on the Dashboard page

Open invoices total chart - showing the total amount of open invoices, divided by Current and Overdue for each day. 

Dashboard - Show current month by default

If enabled, the Dashboard date selector will be set to the current month to date by default.

Cash Collected Chart - Displays the amount of money received, divided by Current, Overdue and Delinquent invoices on each day.

Dashboard - enable AR manager statistics report

If selected, the AR Specialist statistics tab will be displayed on the Dashboard page.

Do not create missing contacts to-do

By default, YayPay system generates a ToDo item that is updated every day with all the customers missing contact info (i.e.: no assigned Billing contact). If the checkbox is enabled, the ToDoitem is not created.

Do not create to-do when promise to pay is opened

By default, opening a Promise to Pay (from the Statement Page or Customer Portal) also automatically creates a To-Do task.

You can use the Do not create to-do when promise to pay is opened setting to prevent YayPay from creating to-do tasks automatically.

Do Not Create To-Do When Dispute Is Opened

By default, opening a dispute (for example from the Statement page or Customer Portal) automatically creates a to-do task on the To-Do page.

To prevent YayPay from automatically creating to-do tasks, go to Settings| Business and check Do not create to-do when dispute is opened.

Notes - Add Promise To Pay to Notes

If enabled, all Promise to Pay/Promissory notes will also be added as Notes on the account and captured under the NOTES tab of the Statement Page.

Dispute - Resolve all related ToDos if closed

If enabled, the system traces the dispute - To-Do item connection and if a dispute changes its status to "Resolved", all the todo items on the invoice level for this invoice are moved to Completed. 

Remove invoices with the promise to pay status from email reminders

If this option is selected, all the invoices that have an Open Promise to Pay (promissory note) from a customer will be automatically excluded from the timeline workflows (legacy part of Collection Workflow). This applies to invoices issued either through the Customer Portal or the Statement page.

For collection workflows or global rules, you can exclude such invoices by creating a new rule that is triggered by the Promise to Pay is created Event (see Promise to Pay is created Event description) and and select the Exclude invoice from workflow Action (see Rules Engines Actions). As a result, all the invoices that have an open Promise to Pay will be automatically excluded from all the workflows. 

Alternatively, consider using Invoice Events in Global Rules (Collection Workflows) to configure more actions for YayPay to respond to, in addition to including and excluding invoices with Promise to Pays from the workflow.

Use Calculated Customer Balance

By default, the Customer Balance displayed on the top right of the Customer Portal page is the same balance obtained from the ERP directly through the AR integration.

YayPay has 2 ways of displaying a customer balance in the internal Statement Page and on the Customer Portal:

• The customer balance can be displayed “as-is” from your ERP system.
• Or it can be calculated based on the details of each open document synced into YayPay from your ERP. - i.e. invoices, payments, adjustments, etc. Here is the formula for calculating the customer balance:

  Sum of all Open Invoice Amounts - Open Credit Amounts (including unallocated payments) + Open Adjustment Amounts

In cases where you are pushing the information to YayPay from your ERP, and YayPay does not have all Open documents, this setting is not recommended since there is incomplete information to calculate the correct balance within YayPay. 

If enabled, this setting will disregard the ERP balance and calculate the balance instead within YayPay, based on all Open documents obtained from the ERP, i.e. Open Invoices, Credits, Transactions, etc. 

This Setting affects both the Customer Portal and the Internal Statement page. Refer to the Article link for the Statement page.

Switch to multicurrency daily exchange rates

If this option is selected, the balances of multicurrency documents in YayPay displayed on all Pages across the platform will be calculated using daily-updated exchange rates pulled from the service called Oanda.

If this option is not selected, document-level exchange rates pulled from your ERP system will be used instead.

Switch to biz defined exchange rates

If this checkbox is enabled, you can upload the rates to be used from a separate table rather than from CSV/ERP documents.

Allow saving payment account on Customer Portal

If enabled, your client will be able to save the card/account details for future payments on the Customer portal.

 

Exclude future invoices from the system

If this option is selected, all Invoices that have a future Invoice (creation) date (i.e. Invoice Date > today) will be ignored across the platform. 

The Invoice Amounts Due / balances of these future invoices will not be taken into account for Workflow Events, in the Aging Report and other pages in YayPay. 

Email - Hide YayPay Footer in e-mails

If enabled, the standard footer is not embedded in the e-mails generated by YayPay. That includes verification emails sent to customers when they log in to their Customer Portal (while Customer Portal authentication is enabled).

To-Do page - mark items with due date "today" as overdue

By default, the tasks for a current day are marked as Current tasks. Depending on your business needs, you can enable the checkbox to mark the tasks due on a current day as Overdue.

To-Do Page - Show Time in Reports in browser timezone

If enabled, all the dates in reports are in the time zone of your computer (browser) and match the grid. 

Use case: if you have users working from time zones different from the Timezone of your main Business Office, to match dates in the To-Do grid and reporting, enable this checkbox. 

Payments - Use Parent Auto-Pay Total Due Plan for Child Companies

When enabled, for businesses with parent-child relationships within YayPay, the parent Auto-Pay Total Due plan is applied to child companies with no own current Auto-Pay Total Due plans.

Allow/enable terms and discounts for payments

When enabled, the following happens:

• Existing discounts are displayed in the invoices grid of the Statement page (columns Discount and Discount Date). Also, the available discounts are applied when making a payment.
• The Discount and Discount Date columns become available for selection in the column-picker for the invoice grid on the Invoices page.

Customer Portal - Show Discounts in Grid

(becomes visible only after the Allow/enable terms and discounts for payments setting is enabled)

When enabled, the discounts are displayed in the invoices grid on the Customer Portal and applied during the payment process.

Use Business currency for Recurring/On Account payments

Enabled by default. This option allows managing the currency used when making recurring/on account payments:

Supplemental Documents - Enable Available in Workflows setting by default

If you want to have your supplemental documents available when configuring your collection workflows and rules on the Workflows page, then you need to manually check the Available in Workflows check box when uploading or editing a customer level or invoice level supplemental document.

To change the default behaviour so that this check box is automatically checked for all the newly uploaded supplemental documents, go to Settings| Business and check Supplemental Documents - Enable Available in Workflows setting by default.

Supplemental Documents - Enable Available on Customer portal setting by default

If you want to allow your customers to access supplemental documents on their Customer portal's Documents section., then you need to manually check the Available on Customer Portal check box when uploading or editing a customer level or invoice level supplemental document.

To change the default behaviour so that this check box is automatically checked for all the newly uploaded supplemental documents, go to Settings| Business and check Supplemental Documents - Enable Available on Customer portal setting by default.