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Auto & Recurring Payments

This article describes how to set automatic or recurring payments in YayPay.

Auto and recurring payments can be created from the Statement page or Customer Portal page.

Also refer to Auto and recurrent payments on Customer Portal

Important

Auto or recurring payments in YayPay apply to all invoices of a customer, i.e. they are not specific to a single invoice. This means that you cannot split a single invoice amount into monthly payments. However, you can schedule a one-time payment for a specific date.

If you need to make regular monthly payments through the platform, such as spreading them over 24 months according to an agreed installment plan, contact YayPay support or your account representative to review the requirement as it relates to your customer/invoice data in your ERP system.

Configure the timezone you want to use for determining when to trigger auto and recurring payments. Do that using the Payment Plan Timezone setting in Settings | Business.
YayPay checks every hour whether any business with configured auto payments has entered the due date (in the given time zone) defined for the given auto payment. If any payment is due, YayPay triggers the payment for the given business.

Auto Payments

You can set your customers up to be on auto payments which will automatically process the payment for all invoices based on the date you define:

Invoice creation date - the date the invoice was created in ERP

Invoice load date - the date the invoice was created in YayPay

Invoice due date - the last day invoice must be paid (is generated by ERP and is reflected on an invoice)

You can enter a new payment account for the customer or use an existing one if it is on file.

NOTE: If there are current open invoices for the customer, you will have the option to pay all of them now, or you can choose an option to pay them manually later.

Recurring Payments

There is an additional option to be able to configure recurring payments on behalf of your customers. This can be used for any type of installment payment that is not associated with a specific invoice. These payments will be processed weekly, bi-weekly, or monthly based on how you have them configured.

Once you have saved the auto payment profile, you will be able to review the terms of the auto payments, as well as edit or cancel them.

Note: to configure the currency to be used in recurrent payments, go to Settings > Business > Use Business currency for Recurring/On Account payments:

Auto-Pay/Recurrent payments FAQ

I cannot set up an auto-pay for a customer

In case all payment methods are disabled for a customer, the auto-pay option is not available. If one of the payment methods is disabled, another one will be available only.

I cannot pause a payment method for a customer

When an auto-pay plan is set up for a customer with a Credit Card saved, you are not able to pause CC payment method.

How can I see a list of customers with auto-pay/recurrent payments set up?

There is an option to filter down the customers with autopayments installed on the Aging Report page.

How is auto-pay triggered based on "invoice creation date"?

Auto payments are executed once a day (00:00:00 AM, New York). Invoices for payment are selected for 1 day.

When auto-pay is created based on the invoice creation date, and the invoice was uploaded to the YayPay system a few days later after its creation date, then auto-pay will NOT be triggered for this invoice.

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