Application / Business & Account Settings

Business Settings (Extended options)

The article represents a part of the Business Settings page, the rest of the info you can find here: 

Business Settings (General information section) describes the General info section and all the Function settings represented with checkboxes

Assign Default AR Specialist

This section allows setting an AR Specialist user which is to be assigned automatically to a new company added to YayPay with no AR assigned. 

To set an Ar, choose a user in the dropdown and click SAVE. the setting will be applied only for future cases, existing companies with no AR will remain, to cover those you can use Excel Mapping.


Select and upload your logo image file. 

Click on "Show logo in the footer of sent email reminders" for the logo to also appear in your Email Reminders within your Collection Workflow Actions. 

Click on "Do not stretch in height in Outlook in sent email reminders" for your logo to be correctly displayed it in Microsoft Outlook.

Note: this option can be selected only during the initial uploading of the image. After the image has been saved, the only way to enable this setting is to remove the logo and upload it once again:


Your Company Logo will appear in the following areas of the application:

  • Customer Portal
  • Customer Statement PDF
  • Email Reminders sent from Workflows or manually
  • Payment Confirmation pages


Custom invoice template

In this section, you can add and remove your custom invoice template.

If you create and upload a custom invoice template, it becomes the default Invoice look-and-feel/layout displayed in YayPay. This also applies to situations where the Invoice template/PDF is not synced from the ERP, or where the Invoice PDF file has not been sent to a PDF related Mailbox that YayPay connects to (for more information, see the PDFs from Emails article).

To get a file in the correct format, please send a PDF file of your invoice template to

To learn how to create a custom invoice template, follow the steps described in the Create and Upload a Custom Invoice Template in YayPay article.

Custom Statement template

In this section, you can add and remove your custom Statement template.

If you create and upload a custom statement template, it becomes the default Statement look-and-feel/layout in YayPay, replacing the standard template that comes with the platform. The standard template is described in more detail in this Customer Statement PDF article.

To get a file in the correct format, please contact


Request Statistic calculation



It should be used only while onboarding, with your onboarding specialist's approval. 

If you need to update statistic info on the dashboard you can use this section from the settings.

After you click on Request you should receive the following message and the data on your dashboard is updated in a few minutes.


Download missed PDFs report

Single Sign-On

You can find set up info here

Invoice Level Status Configuration

If enabled, a few additional buckets are added to the pipelines on the Dashboard and Invoices Page. The buckets contain the invoices with the corresponding setting in this section.


Billing contacts on the Invoice level

At the Invoice level, billing contacts are not managed within the YayPay system with the current implementation, so in order to use them, you should have either of the ERPs connected: NetSuite, Intacct, QuickBooks.

Since you have these types of integration set up you will have a correspondent field in this section

You should populate the field with the name of the field from your ERP system:

Customer Portal page: Credit Card Flexibility


Enable Payment Prediction

Machine Learning Payment Scoring

Enable custom invoice statuses

You can adjust where the statuses are displayed: On the Statement Page, on the Invoice page or both.

Slightly different to Invoice level System Custom Fields but similar in concept (refer to Invoice level fields), you can configure and maintain a list of pre-defined values for custom Invoice status that are specific to your needs, to reflect how you wish to tag invoices with additional statues:


These custom statuses are displayed on the Statement page or Invoices page to help with the identification of invoices and filtering for a specific status when required. This is an example of where Custom Invoice statuses appear on the Statement page:

And this example shows the Custom Invoice status included as a column shown on the Invoices page, listing all Open Invoices across different customers:



Customer Statement PDF: Custom text

The Customer Statement PDF: Custom Text setting allows you to capture a string of free text that will automatically be added to the (standard) Statement PDF (Customer Statement PDF).  


Your custom text will be included in the Customer Statement PDF:


In this section, you can set additional payment options, i.e. allowing you to make partial payments or schedule payments on the Customer Portal.

The following options are available:
  • Allow partial payment on Customer Portal – Enables your end customers to make partial payments on invoices through YayPay’s Customer Portal. Refer to Payments Settings for more information.

    Making a full payment on Invoices is the default behavior of the Customer Portal. 

  • Allow Scheduled Payments on Customer Portal – Enables your end customers to schedule one-time payments for a specific day in the future through YayPay’s Customer Portal.

  • Available date range for scheduled payments _ day(s). – Sets the date range available in the date picker when scheduling a payment. By default, the date picker shows 60 days range which is also the maximum, i.e. it is not possible to schedule a payment at a later date.

    This settings affects the date picker date range when scheduling a payment on both the Statement page and Customer Portal.

Bank Payment Type Label

Bank Payments are marked as ACH throughout the system by default. You can change the name correspondently to your region or business needs.

Sync account level Sales/CS

This block defines what system YayPay should expect the Sales Specialists/Reps and Customer Success Specialists to be synced from:

  • YayPay - Users are maintained and updated directly in YayPay.
  • Salesforce - Users will be synced through the Salesforce - YayPay Integration.
  • NetSuite - Users will be synced from Oracle Netsuite.

Quadient's/YayPay's Customer Success Manager

To get the contact information of your YayPay Customer Success Manager, refer to Your Customer Success Manager.

Credit Card Network Labels

In this section, you can select labels for credit card processors to be displayed on the Statement page and Customer Portal during the payment stage:

To ensure the customer portal‍ security, any statement link‍ (also known as a customer portal link) generated on the Statement page expires in 365 days.

You can reduce the expiration period using the Statement Link Expiration setting:Keep in mind the following when changing the expiration period:

  • You can only use a value between 2 and 365 days.
  • If you reduce the expiration period, YayPay deactivates any statement links older than the new expiration period.
  • The defined expiration period starts counting down from the moment you create a statement link by doing one of the following:
    • Clicking on the Statement Link button on the Statement page.
    • Sending an email containing the {StatementLink} dynamic tag.


Establish your own process outside of YayPay to remind yourself to provide your customers with new statement links when they expire.

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